Competence in building intercultural relations: Case study insights into the development process

Wang, Jiayi orcid iconORCID: 0000-0003-2720-8218 and Spencer-Oatey, Helen (2015) Competence in building intercultural relations: Case study insights into the development process. In: 47th BAAL Annual Meeting. Learning, Working and Communicating in a Global Context, 4-6 September 2014, University of Warwick.

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Abstract

The effective building of relationships across cultures is of central importance in today’s globalising world. However, although it is identified (either explicitly or implicitly) as a key element of intercultural competence (e.g. Griffith and Harvey, 2001; Gudykunst, 2004; Spencer-Oatey and Franklin, 2009) in a number of models, and various process steps for developing it have been proposed, there have been few qualitative studies that have examined its development at a detailed level. This paper addresses this lacuna of research by reporting an in-depth empirical study of a group of Chinese government officials who visited the USA for three weeks, with the explicit aim of ‘building relations’. It explores the Chinese participants’ experiences from a ‘developing competence’ perspective.


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