Microsoft Teams and team performance in the COVID-19 pandemic within an NHS Trust Community Service in North-West England

Hargreaves, Christopher, Clarke, Andy orcid iconORCID: 0000-0003-4291-9851 and Lester, Karl Robert (2022) Microsoft Teams and team performance in the COVID-19 pandemic within an NHS Trust Community Service in North-West England. Team Performance Management .

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Official URL: https://doi.org/10.1108/TPM-11-2021-0082

Abstract

Purpose
This study aims to evaluate the impact the introduction of Microsoft Teams has had on team performance in response to the COVID-19 pandemic within a National Health Service (NHS) Community Service.

Design/methodology/approach
Microsoft Teams was rolled out across the NHS over a period of four days, partly in response to the need for social distancing. This case study reviews how becoming a virtual team affected team performance, the role Microsoft Teams had played in supporting staff to work in higher virtuality, understand what elements underpin a successful virtual team and how these results correlate to the technology acceptance model (Davis, 1985).

Findings
The findings indicate that Teams made a positive impact to the team at a time of heightened clinical pressures and working in unfamiliar environments without the supportive benefits of face-to-face contact with colleagues in terms of incidental knowledge sharing and health and well-being.

Originality/value
Further developments were needed to make virtual meetings more accessible for introverted colleagues, support asynchronous communication, address training needs and support leaders to adapt and operate in higher virtuality.


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