Appropriateness and acceptability: Employee perspectives of internal communication.
Public Relations Review, 38
Official URL: http://dx.doi.org/10.1016/j.pubrev.2011.12.017
Internal communication underpins organisational effectiveness since it contributes to positive internal relationships by enabling communication between senior managers and employees. Paradoxically, internal communication can also pose a threat to organisational relationships, as poor communication can be counter-productive. The potential benefits of internal communication rely on appropriate messages reaching employees in formats useful and acceptable to them. Consequently, insight into employee preferences for mediated internal communication is required. The paper investigates employee views on the format of internal publications, contrasting acceptable attributes with elements which attract criticism. The single-case study contributes consideration of fresh data on an under-researched topic. It adopts a stakeholder approach with an employee-centric emphasis on employee preferences, in contrast to much previous research which focuses on manager perceptions of internal communication. Contributions include consideration of practical implications of the findings together with suggestions for avenues of further research.
|Uncontrolled Keywords (separate with ;):|| Internal communication;
|Subjects:||H Social Sciences > H Social Sciences (General)|
|Schools:||Lancashire Business School|
Louise Alexandra Varley
|Deposited On:||10 Jul 2012 13:25|
|Last Modified:||30 Jul 2012 12:00|
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