Jain, Juliet and Guiver, Jo (2011) Volcanic ash cloud disruption to air travel. In: UTSG Annual conference, 3-5th January 2011, Milton Keynes.
PDF (Author post-print Volcanic ash cloud disruption to air travel)
- Accepted Version
The severity and suddenness of disruption to European air travel caused by the volcanic ash cloud in April exposed the current reliance on air travel for maintaining social, family and business networks. This paper presents the results of an on-line survey of those affected, conducted during and just after the event. It shows how ICTs were used to inform choices, but sometimes failed because service providers were overwhelmed and people away from home could not access them. The impact of the disruption ‘rippled’ through the home networks of the stranded travellers, as they supported the traveller with practical assistance, information searches and fulfilled the duties they were unable to perform. The paper discusses whether the findings can provide insights into the consequences of reducing the volume of flights for environmental reasons and if the price of fuel increases.
|Item Type:||Conference or Workshop Item (Paper)|
|Uncontrolled Keywords (separate with ;):||Volcanic Ash; Aviation; Stranded|
|Subjects:||Business & administrative studies > Transport studies|
|Schools:||College of Business, Law & Applied Social Studies > School of Management|
|Deposited By:||Jo W Guiver|
|Deposited On:||08 Jun 2012 14:55|
|Last Modified:||17 May 2016 12:31|
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