Sim, Gavin, Read, Janet C. and Cockton, G
Evidence Based Design of Heuristics for Computer Assisted Assessment.
Human-Computer Interaction – INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedings, Part I.
Springer Verlag, Berlin Heidelberg, pp. 204-216.
The use of heuristics for the evaluation of interfaces is a well studied area. Currently there appear to be two main research areas in relation to heuristics: the analysis of methods to improve the effectiveness of heuristic evaluations; and the development of new heuristic sets for novel and specialised domains. This paper proposes an evidence based design approach to the development of domain specific heuristics and shows how this method was applied within the context of computer assisted assessment. A corpus of usability problems was created through a series of student surveys, heuristic evaluations, and a review of the literature. This corpus was then used to synthesise a set of domain specific heuristics for evaluating CAA applications. The paper describes the process, and presents a new set of heuristics for evaluating CAA applications.