Post-occupancy evaluation: purpose, benefits and barriers

Abstract

Purpose: This paper explores the historical development of POE in order to provide a contextual backdrop to current discussions.

Design/methodology/approach: This paper attempts to establish what POE is and does, and explores POE methodologies.

Findings: This paper concludes that the fact that this topic is extensively discussed highlights a growing frustration with the lack of progress toward POE becoming a mainstream activity in the process of building procurement. Other findings include POE’s exclusion from professional curricula; who pays for POE? And issues with professional liability and its contribution to this lack of use.
Research limitations/implications: None, given that this paper presents a literature review.

Practical implications: The paper presents the benefits accrued by stakeholders in the building procurement process, and the barriers to the adoption of POE that need to be addressed.

Originality/value: This literature review suggests that despite the trials and tribulations, POE has progressed from a one dimensional feedback process to a multidimensional process that, as an integrated element, can help drive the building procurement process forward. The paper presents an objective overview of literary discourse around POE, its potential and limitations.