Love, Peter E.D. and Holt, Gary David (2000) Construction business performance measurement: the SPM alternative. Business Process Management Journal, 6 (5). pp. 408-416. ISSN 1463-7154
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Official URL: http://dx.doi.org/10.1108/14637150010352417
Construction business performance measurement (BPM) is myopic, most often being project-specific, profit-orientated, and neglecting broader “stakeholder” issues. If construction organizations are to remain competitive in the longer term, they need to develop and better understand their relations with their customers, suppliers, employees, lenders and the wider community. Hence, performance measurement must embrace these broader business characteristics. The need for a shift in “orthodox” (BPM) beliefs from “basic” performance measurement, to an alternative “stakeholder perspective measurement” (SPM), is underlined. SPM will adequately consider relations with customers, suppliers, employees, financiers, and the wider community; all being critical for a business’s long-term viability. The paper goes on to advocate that construction organizations should reject this myopic strategic thinking, and better consider the interests of their stakeholders, both economically and morally. The latter calls for development of a serious stakeholder perspective to business performance measurement, so that construction organizations can be monitored and judged in a socially acceptable manner.
|Uncontrolled Keywords (separate with ;):||Construction industry; Performance measurement; Stakeholders; Strategy|
|Subjects:||Engineering > Civil engineering|
|Schools:||Faculty of Science and Technology > School of Engineering|
|Deposited By:||Gary David Holt|
|Deposited On:||19 Aug 2013 10:50|
|Last Modified:||09 Aug 2016 15:19|
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