Love, Peter E.D., Li, Heng, Irani, Zahir and Holt, Gary David (2000) Re-thinking TQM: toward a framework for facilitating learning and change in construction organizations. The TQM Magazine, 12 (2). pp. 107-117. ISSN 0954-478X
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Official URL: http://dx.doi.org/10.1108/09544780010318361
Organizations in the construction industry have eschewed implementing TQM practices because short-term benefits are relatively minimal. As a result, re-engineering has emerged as an alternative to change. Albeit re-engineering seeks radical performance improvements, the path to its implementation is incremental. Therefore, organizational change should be viewed as a continuous process rather than a static or “one-off” event. Before construction organizations consider implementing re-engineering initiatives, they should re-address their existing approaches to quality, so that an adaptive learning TQM culture can be cultivated. In striving for this ambition and based on a review and synthesis of the literature, a framework for facilitating organizational learning and change in construction organizations is presented.
|Uncontrolled Keywords (separate with ;):||BPR; Continuous improvement; Organizational change; Organizational learning; TQM|
|Subjects:||Engineering > Civil engineering|
|Schools:||Faculty of Science and Technology > School of Engineering|
|Deposited By:||Gary David Holt|
|Deposited On:||19 Aug 2013 14:00|
|Last Modified:||09 Aug 2016 15:19|
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