Knight, John, Jones, Rachel, Sayar, Deniz, Copeland, Damian and Fitton, Daniel Bowen ORCID: 0000-0002-2300-5432 (2020) Do It Fluid: Innovation in Smart Conversational Services Through the Flow Design Approach. In: Smart Systems Design, Applications, and Challenges. IGI Global, pp. 238-258. ISBN 9781799821137