Mcclelland, Giles Peter ORCID: 0000-0002-6755-8311, Leach, Desmond J, Clegg, Chris W. and Mcgowan, Ian
(2014)
Collaborative Crafting in Call Centre Teams.
Journal of Occupational and Organizational Psychology, 87
(3).
pp. 464-486.
ISSN 0963-1798
Mcclelland, Giles Peter ORCID: 0000-0002-6755-8311
(2012)
The influence of randomly allocated group membership when developing student task work and team work capabilities.
Journal of Further and Higher Education, 36
(3).
pp. 351-369.
ISSN 0309-877X
Mcclelland, Giles Peter ORCID: 0000-0002-6755-8311
(2008)
Management Development in Call Centres.
In:
The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres.
Kogan Page, London/Philadelphia.
ISBN 978-0749450885