Mcclelland, Giles Peter ORCID: 0000-0002-6755-8311, Leach, Desmond J, Clegg, Chris W. and Mcgowan, Ian (2014) Collaborative Crafting in Call Centre Teams. Journal of Occupational and Organizational Psychology, 87 (3). pp. 464-486. ISSN 0963-1798
Mcclelland, Giles Peter ORCID: 0000-0002-6755-8311 (2012) The influence of randomly allocated group membership when developing student task work and team work capabilities. Journal of Further and Higher Education, 36 (3). pp. 351-369. ISSN 0309-877X
Mcclelland, Giles Peter ORCID: 0000-0002-6755-8311 (2008) Management Development in Call Centres. In: The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres. Kogan Page, London/Philadelphia. ISBN 978-0749450885