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A Comparative Analysis of the Relative Importance of Service Quality for Two UK Grocery Retailers.
Journal of Food Products Marketing, 17
The speciality coffee shop market - are today's consumers demanding more than store ambience and good coffee from their consumption experience?
International Journal of Business and Globalisation, 6
The impact of new technologies on customer satisfaction and business to business customer relationships: Evidence from the soft drinks industry.
Journal of Retailing and Consumer Services, 17