Shehu, Z, Liyanage, Champika Lasanthi ORCID: 0000-0001-6687-3611 and John, Godfaurd Adjaie ORCID: 0000-0002-5016-5909 (2009) Improving the customer satisfaction and value for money in the FM market – A research proposition. In: Value addition of facilities management and quantity surveying to economic development, June 2009, University of Moratuwa, Sri Lanka.