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Image Credit Header image: Artwork by Professor Lubaina Himid, CBE. Photo: @Denise Swanson


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Mcclelland, Giles Peter orcid iconORCID: 0000-0002-6755-8311 (2008) Management Development in Call Centres. In: The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres. Kogan Page, London/Philadelphia. ISBN 978-0749450885

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