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Finding "real people": Trust and diversity in the interface between professional and citizen journalists

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Garbett, Andrew Thomas, Comber, Rob, Egglestone, Paul, Glancy, Maxine and Olivier, Patrick (2014) Finding "real people": Trust and diversity in the interface between professional and citizen journalists. In: Conference on Human Factors in Computing Systems - Proceedings, 26/04/2014-01/05/2014, Toronto, ON; Canada.

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Official URL: http://dx.doi.org/10.1145/2556288.2557114

Abstract

The increase of social media and web blogs has enabled a new generation of citizen journalism to provide new perspectives into local communities. However traditional news organisations are currently struggling to incorporate this new form of journalism into their existing organisational workflow. We present an analysis from 10 interviews with professional journalists and explore the current issues faced by professional journalists when searching for reliable and reputable local news sources as well as the perceived role of citizen journalists within a large news organisation. From this analysis we present a set of design implications for building systems that support interaction between citizen and professional journalists in order to encourage participatory news production and diversify national news perspectives.


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