An E-health Evaluation Case study: Evaluating the New Laboratory Information System

Abstract

Healthcare is one of the technology-intensive areas. Almost all healthcare organizations use an information system, without it, managing daily works and providing the continuity of healthcare is impossible. Information technologies staff has to support, manage, and improve the information system. To do this, they are supposed to foretell the hardware and software requirements, improve the system they manage in the competitive environment, to survive, and further to pioneer. In this respect, evaluations are carried out to reveal the weak and strong sides of information systems in operation. In this sense, a case study is performed in this study, to evaluate a healthcare information system. Particularly, the recently deployed laboratory information system (LIS) is evaluated by means of questionnaires, applied to both patients and users of the laboratory information system. Laboratory information system is evaluated on the basis of Function sufficiency, Decreasing Work Load, Speed, Learning Ease, Improving Service Quality, Availability, Help Manuals, User Satisfaction, and Patient Satisfaction features. The features needing to be improved in terms of the effectiveness and efficiency of LIS are measured based on the threshold value. The results are presented in a variable table according to the threshold value selected by the evaluator. As the target threshold value increases, the number of features needing to be improved also increases.