Wicked persuasion:a designerly approach

Knowles, Brandin, Coulton, Paul, Lochrie, Mark orcid iconORCID: 0000-0002-7909-8455 and Whittle, Jon (2014) Wicked persuasion:a designerly approach. In: Persuasive Technology : 9th International Conference,. Lecture Notes in Computer Science, 8462 . Springer, Berlin, pp. 137-142. ISBN 978-3-319-07127-5 ; 978-3-319-07126-8

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Official URL: http://dx.doi.org/10.1007/978-3-319-07127-5_12


Persuasive computing has tended to be applied toward the promotion of minor behavior change in the direction of easily understood and uncontroversial goals. The approaches used for achieving success in these cases may not make sense, however, when designing for so called `wicked problems'. We argue that wicked problems can be effectively addressed through persuasive means, but that the development of systems for this purpose is better suited to a `designerly' (as opposed to engineering or experimental psychology) approach. We detail the development of our thought process in designing for our own chosen wicked problem as inspiration for future persuasive computing for various other wicked problems.

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