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Jones, Carol and Saundry, Richard Arthur (2016) A Crisis of Confidence? Front-Line Managers and the Complexities of Conflict. In: Reframing Resolution. Innovation and Change in the Management of Workplace Conflict. Palgrave Macmillan, London, pp. 105-125. ISBN 978-1-137-51559-9
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Official URL: http://www.palgrave.com/de/book/9781137515599
Abstract
The aim of this chapter is to examine in detail how a sample of line managers experience handling conflict situations and to explore both the contextual factors that might make this challenging as well as those that facilitate the successful management of conflict, particularly in relation to the early and informal resolution that is now at the heart of public policy.
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