Distributed libaries: an investigation into the challenge of providing appropriate library services to off-campus users of Brisith university libraries

Abstract

In this study the term "off-campus" users is used to describe distance learners and franchised students, studying away from main university campuses. Both these groups of students have grown considerably in the last decade due to a variety of social, economic and pedagogical flictors. It is incumbent upon university librarians, therefore, to design and implement
appropriate service models and delivery for these users to ensure that their experience of learning support provision is equitable with those of on-campus users and that the academic rigour of off-campus courses is maintained. During the last five years research into library usage patterns of both groups of users, and into the expectations of their course providers, has given university librarians extremely valuable information on which to base these distributed services. AX the same time service developments, particularly in the area of information technology, have placed libraries in a far better position than ever before to really serve these users effectively using both traditional and electronic means. As hybrid library services develop university libraries may now pursue access rather than holdings policies. Combinations of dedicated specialist services and partnerships both within higher education and with other sectors are presented as appropriate service models and two case studies of specialist services for distance learners and franchised students are described as examples of
good current practice. Bathers to developing effective services for off-campus users are also discussed. The study concludes by looking forward towards the millennium and urging university librarians to seize the opportunities which now present themselves to offer truly appropriate and equitable services to these users.