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Managing change in process and people: combining a maturity model with a competency-based approach

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Gillies, A and Howard, J (2003) Managing change in process and people: combining a maturity model with a competency-based approach. TQM & Business Excellence, 14 (7). pp. 797-805. ISSN 1478-3363

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Digital ID: http://doi.org/10.1080/1478336032000090996



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