Managing employee relations in the NHS in the ‘new normal'

Bennett, Anthony, Wright, Adrian orcid iconORCID: 0000-0003-2803-212X, Wibberley, Gemma orcid iconORCID: 0000-0002-7827-8227 and Lawler, Mary orcid iconORCID: 0000-0002-0106-5418 (2023) Managing employee relations in the NHS in the ‘new normal'. In: CIPD Applied Research Conference, 25-26 January 2023, Alliance Manchester Business School, University of Manchester.

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The paper presents a detailed analysis of employment relations in the NHS, as the Service emerges from the pandemic and into a ‘new normal’. Working with the Healthcare People
Management Association and CMP Solutions, the study is based on 229 survey responses and 22 in-depth interviews with HR leaders, senior practitioners and union representatives. In assessing the potential efficacy of a culture change, key findings include concern over: the capability and capacity of line managers; the key role of HR; staff wellbeing; ways of more effectively managing conflict, where relationship and personal issues figure high as significant reasons for workplace disputes

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