The experience of launching a psychological hotline across 21 countries to support Ukrainians in wartime

Abstract

The current work and further steps of the psychological hotline launched by the National Psychological Association of Ukraine (NPA) are discussed along with a call for action to mental health professionals worldwide. Design/methodology/approach – This paper describes the training and support of the NPA’s hotline staff as well as reflections on the hotline’s work from June 2022 to April 2023. Findings – With broad international support, the NPA’s psychological hotline currently operates in 21 countries providing psychological assistance and referrals to other service providers within Ukraine and abroad. We propose further steps of its work, including international collaboration. Originality/value – Providing citizens of Ukraine with broad public access to evidence-based remote psychological support through NPA’s hotlines is a high priority considering the war’s negative impact on mental health diverse and the limited capacity of the state mental health system. Keywords: crisis interventions, psychological hotline, psychological first aid, Russian invasion, Russian-Ukrainian war, war-related trauma