Perceived Barriers to FM Contribution in Design Decision Making Process

Abstract

Purpose
The problems arising during building use and operation resulting in high cost of maintenance and poor building performance are argued to be due to lack of adequate consideration given to operational requirements during the design process. Considering that Facilities Managers (FMs) are key stakeholders in the operational phase of the building, their voices in advising the design team can be critical. However evidence suggests that the traditional design process rarely involve the FMs to contribute to decision making until the later stage of occupation. The aim of this research was therefore to investigate the factors that hinder FMs from effectively contributing to the decision making in the design process.

Research Design
An online questionnaire survey was conducted targeting FMs views concerning factors that hinder them from having a
significant contribution in decision making in the design process.

Findings & Implications
The findings show that generally FMs agree of the potential positive contribution they can make to optimising design
solutions. This can ultimately contribute to better performing projects. However they recognise internal and external perception issues which can impact on their full involvement. Internal issues such as lack of recognition and support from the organisation and the FM’s limited access to strategic information are seem to be major hindrances to the FMs full contribution in the design process. Externally, the attitudes of and recognition of FM by the design team are perceived to have an influence on the FMs contribution in the design process