Lancashire BME Network Evaluation Report for the Energy Redress Scheme Energy 360 Project, Aug 2020 – Feb 2022

Abstract

During the period February-March 2023, the Global Race Centre for Equality (GRACE), University of Central Lancashire and onEvidence Ltd, conducted an end-of-cycle evaluation of the Energy 360 Project.
This project was funded by the Energy Redress Scheme (Phase 1, Round 6), in the amount of £439,313.20, and was implemented by LBN from August 2020 to February 2022 in Pennine Lancashire.
The evaluation, commissioned and funded by LBN, reviewed the relevance, effectiveness, and efficiency of project implementation and, specifically, documents its outcomes in relation to its objectives. In addition, best practices and lessons learned from the implementation of the project were identified, which can be used when designing similar interventions in the future.
A mixed methodology was employed for this evaluation which covered the implementation of the project and comprised the following tools: (a) a desk study, (b) a stakeholder analysis, and (c) semi-structured interviews with programme managers and delivery partners.
Findings and conclusions
The main findings and conclusions presented in this report are divided into sections related to the evaluation criteria and key questions.
Relevance
Generally, the project was highly relevant to the target beneficiaries’ needs throughout its implementation. Its alignment with the LBN programmes of work was high, as well as with the core priority of the Energy Redress Scheme with regard to “helping people who are most at risk from cold homes and high energy bills”.
Effectiveness
Despite major adjustments to the implementation plan, the project was effective in the delivery of the main outputs and activities, while services were extended to more beneficiaries than originally planned.
Efficiency
Project implementation suffered delays due to external factors, which affected the technical and financial execution. However, resources were used in an efficient manner, with the delivery of services and activities being guided by LBN know-how and high standards of quality.

Best practices and lessons learned
The evaluation identified best practices that are linked to the adaptive approach taken by the project, the good use of the flexibility provided by the Energy Redress Scheme, and the ability of LBN to seize opportunities to add value.
The evaluation also revealed some lessons learned that could be useful for the following purposes: (a) more tactical and in-depth work with beneficiaries; and (b) the optimal utilisation of LBN senior staff.
Recommendations
There are 4 recommendations arising from this evaluation that respond to the main findings, conclusions and lessons learned, which are organised by evaluation criteria. These recommendations relate to: (1) the selection of beneficiaries; (2) monitoring and evaluation frameworks; and (3) project design and contract negotiation with partner organisations.