Closing the Opportunity Gap: Findings of a Literature Review on Multiple and Complex Needs

Abstract

The Development Department of the Scottish Executive commissioned this literature review to inform its Multiple and Complex Needs Initiative which aims to improve services for people with multiple and complex needs. The purpose of the literature review was to collate and evaluate existing research evidence to understand the processes through which people with multiple and complex needs engage, or do not engage, with services to resolve their problems. A key focus of the review was to identify good practice in the light of the evidence. This paper summarises the main lessons learned from the review and details several good practice case studies.