Does Information Communication Technology facilitate or solve crime? Exploring the experience of law enforcement practitioners in three countries

Abstract

Purpose (limit 100 words) The frequency, harm and reach of transnational serious organised crime (SOC) is increasing. This study examines how Information Communication Technology (ICT) has facilitated this type of crime and has been used by law enforcement agencies to tackle it. Design/methodology/approach (limit 100 words) 62 law enforcement practitioners, from the UK, Australia and New Zealand, who had experience of tackling SOC through intelligence-led approaches were interviewed. Following thematic analysis of the semi-structured interviews four themes were highlighted. Findings (limit 100 words) The study found a high degree of practitioner consensus across the UK, Australia and New Zealand on four points. First, SOC had become more transnational, significantly increasing in frequency and diversity. Second, this trajectory had been facilitated using ICT. Third, law enforcement practitioners were using ICT to improve the detection and disruption of SOC offenders. Finally, the potential of ICT was not being maximised by law enforcement as practice continued to rely heavily on manual processes and human relationships. The reasons behind this trend were explored. Originality/value (limit 100 words) It is the first to show law enforcement agencies across three countries share similar organisational and individual behaviour concerning information management practice when engaged on intelligence-led approaches. It suggests new ways to enhance effectiveness and efficiency of approach.