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Image Credit Header image: Artwork by Professor Lubaina Himid, CBE. Photo: @Denise Swanson
Mcclelland, Giles Peter ORCID: 0000-0002-6755-8311
(2008)
Management Development in Call Centres.
In:
The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres.
Kogan Page, London/Philadelphia.
ISBN 978-0749450885