Saundry, Richard Arthur and Wibberley, Gemma (2014) Workplace Dispute Resolution and the Management of Individual Conflict —A Thematic Analysis of Five Case Studies. Other. Acas.
- Published Version
Official URL: http://www.acas.org.uk/media/pdf/q/a/0614-Workplac...
This Acas funded report explores the management of individual conflict and the resolution of employment disputes in five organisations drawing on over one hundred hours of interview data gathered from discussions with HR practitioners, line and operational managers, employee representatives, and trained mediators. In light of increased concern over the impact of employment disputes on public expenditure, economic performance and employee well-being, substantial policy attention has been paid to the ways in which organisations respond to workplace conflict. In particular, there has been an increased focus on the potential for earlier intervention in order to resolve conflict through the use of alternative approaches such as mediation. Surprisingly, there has been relatively little contemporary academic research into these important issues. Therefore, this thematic review aims to provide new insights into the challenges faced by organisations in managing conflict.
|Item Type:||Monograph (Other)|
|Subjects:||N - Business & administrative studies > N611 - Industrial relations|
|Schools:||Faculty of Business, Law & Applied Social Studies > School of Management|
|Deposited By:||Gemma Wibberley|
|Deposited On:||02 Jun 2014 08:03|
|Last Modified:||17 May 2016 12:48|
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