Willcocks, Stephen George (2008) Clinical leadership in UK health care: exploring a marketing perspective. Leadership in Health Services, 21 (3). pp. 158-167. ISSN 1751-1879
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Official URL: http://dx.doi.org/10.1108/17511870810892994
Purpose – The purpose of this paper is to explore the application of marketing in health care, and in particular to assess its relevance to clinical leadership in the UK NHS.
Design/methodology/approach – The paper discusses a marketing perspective using literature and policy material.
Findings – The paper suggests that a marketing perspective is relevant in the UK NHS. Health service reforms have created a market in which choice and competition are levers for improving performance. Central to this is the notion of patient choice. Marketing is a way of exploring these issues. The paper suggests that there may be resistance to ideas originating from the private sector, and this needs to be overcome.
Practical implications – Marketing offers a framework and a set of techniques with which to improve organisational performance and ensure a focus on quality in meeting the needs of the patient. The new payment-by-results funding system ensures that money follows patients. Providers will need to focus on quality to attract patients and track resulting funding streams.
Originality/value – The paper demonstrates that private sector methods and techniques are relevant in the public sector, although one must take into account differing contexts.
|Uncontrolled Keywords (separate with ;):||Clinical medicine; Leadership; Marketing mix; National Health Service; Relationship marketing; United Kingdom|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Schools:||College of Business, Law & Applied Social Studies > School of Management|
|Deposited By:||Louise Alexandra Varley|
|Deposited On:||10 Jul 2012 14:12|
|Last Modified:||12 Aug 2015 14:04|
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