Dimensions of internal communication and implications for employee engagement

Welch, Mary (2015) Dimensions of internal communication and implications for employee engagement. In: Exploring internal communication: Towards informed employee voice. Routledge, Farnham, pp. 25-36. ISBN ISBN 978-1-4724-3067-0

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Internal communication underpins organisational effectiveness since it contributes to positive internal relationships by enabling communication between senior managers and employees. Paradoxically, internal communication can also pose a threat to organisational relationships, as poor communication can be counter-productive. Effective internal communication is crucial for successful organisations as it affects the ability of strategic managers to engage employees and achieve objectives. Internal communication happens constantly within organisations and includes a range of communication types from informal chat on the "grapevine" to managed communication. This chapter presents a framework for thinking about formal, managed internal communication. The framework offers strategic communication managers a fresh perspective from which to consider the importance of employee-centric internal communication. The chapter goes on to consider employee engagement and its internal communication implications.

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