A new role emerges in downsizing: special envoys

Ashman, Ian (2013) A new role emerges in downsizing: special envoys. In: CMI: Management Articles of the Year. Chartered Management Institute (CMI), London, UK, pp. 20-24. ISBN 0-85946-458-x

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This article appeared in People Management (August 2012)and was subsequently republished as one of the Chartered Management Institute's articles of the year in January 2013 (see pages 20-24)

Redundancies have become an unwelcome necessity across all sectors of the economy. But research undertaken for Acas
identifies the particular skills and experience needed for managers to break bad news well

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