A Crisis of Confidence? Front-Line Managers and the Complexities of Conflict

Jones, Carol and Saundry, Richard Arthur (2016) A Crisis of Confidence? Front-Line Managers and the Complexities of Conflict. In: Reframing Resolution. Innovation and Change in the Management of Workplace Conflict. Palgrave Macmillan, London, pp. 105-125. ISBN 978-1-137-51559-9

[thumbnail of Author's accepted manuscript]
Preview
PDF (Author's accepted manuscript) - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.

428kB

Official URL: http://www.palgrave.com/de/book/9781137515599

Abstract

The aim of this chapter is to examine in detail how a sample of line managers experience handling conflict situations and to explore both the contextual factors that might make this challenging as well as those that facilitate the successful management of conflict, particularly in relation to the early and informal resolution that is now at the heart of public policy.


Repository Staff Only: item control page