Managing individual conflict in the contemporary British workplace

Abstract

This report provides a detailed analysis of findings from a qualitative research project that sought to extend our understanding of the management of conflict in British workplaces and how this is being shaped by the regulatory environment. It also examines the influence of the Acas Code of Practice on Disciplinary and Grievance Procedures. The research was conducted between December 2014 and September 2015, and comprised 25 focus groups and 20 individual interviews. In total, 158 managers, HR practitioners, union representatives and employment lawyers, drawn from a wide range of different organisations, took part in the research.